Increased Error Rate and Load Times

Incident Report for Freckle

Resolved

Issues caused by outage impacting our hosting provider have cleared up. Platform is functioning as expected.
Posted Oct 20, 2025 - 20:48 UTC

Update

We are continuing to experience increased error rates and load times due to the outage impacting our hosting provider (AWS). We are still working on ways to mitigate these issues.
Posted Oct 20, 2025 - 18:30 UTC

Identified

We are currently experiencing an increased error rate and long load times due to an outage impacting our hosting provider (AWS). We are currently working on ways that we can mitigate these issues in the meantime.
Posted Oct 20, 2025 - 13:19 UTC
This incident affected: Student and Teacher.
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